Post by account_disabled on Dec 15, 2017 17:15:05 GMT 7
Hi,
This isn’t about them agreeing that they messed up; it’s about correcting the behavior. If you attack them, they need to go on defense. And part of any good defense is justification to keep doing the behavior. So give them an out, so they can have an “excuse” for the past behavior (save face), as long as they know they do not have an excuse to continue. A great way to help them save face is to say something like, “I bet you are not even aware of this, since I used to do the same thing and did not even know.” If they acknowledge they were not aware, they have saved face. And now, since they are aware, they can’t continue with the behavior.
For More Details Branding Motion Graphics video
This isn’t about them agreeing that they messed up; it’s about correcting the behavior. If you attack them, they need to go on defense. And part of any good defense is justification to keep doing the behavior. So give them an out, so they can have an “excuse” for the past behavior (save face), as long as they know they do not have an excuse to continue. A great way to help them save face is to say something like, “I bet you are not even aware of this, since I used to do the same thing and did not even know.” If they acknowledge they were not aware, they have saved face. And now, since they are aware, they can’t continue with the behavior.
For More Details Branding Motion Graphics video